Missing ERAs

Missing ERAs

Missing ERAs Process

If you have a deposit in the bank, received a check in the mail, or the Payer has verified that the check/deposit has been sent, and the ERA is not in the System, before creating a Ticket:
  1. First check the System to make sure the ERA is not there.
    1. Use the Filters to search
      1. Change the Status to All.
      2. Enter the Tax ID in the ERA Tax ID field.
      3. To search by Check Amount, enter the Deposit Amount without any commas in the Amount field. (Example: 2052.19)
      4. To search by Check Number, enter the last 4 or 5 digits of the Check Number in the Check/Transaction Number field.
      5. To search by Payer, enter the Payer ID in the Payer ID field.
  2. Wait 48-72 business hours because EDI cannot research a missing ERA before that time period.
    1. EDI cannot research a missing ERA before 48 hours.
    2. EDI cannot research an ERA that is over 3 months old.
  3. After 48-72 hours, create a Ticket with the following information:
    1. Check #
    2. Amount Paid
    3. Date Paid


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