Researching missing ERAs is a time-consuming process. If the Payer has the 835 file available, consider Importing the 835 File. If the check is a small amount, manually post the EOB.

Missing ERAs Process

1. First check the System to make sure the ERA is not there.
   
1. Use the Filters to search
   
1. Change the Status to All.
   
2. Enter the Tax ID in the ERA Tax ID field.
   
3. To search by Check Amount, enter the Deposit Amount without any commas in the Amount field. (Example: 2052.19)
   
4. To search by Check Number, enter the last 4 or 5 digits of the Check Number in the Check/Transaction Number field.
   
5. To search by Payer, enter the Payer ID in the Payer ID field.
   
2. Verify that an Enrollment has been completed for the Payer.
3. Wait 48-72 business hours because EDI cannot research a missing ERA before that time period.
   
1. EDI cannot research a missing ERA before 48 hours.
   
2. EDI cannot research an ERA that is over 3 months old.
   
4. After 48-72 hours, create a Ticket with the following information:
   
1. Tax ID
   
2. Check #
   
3. Amount Paid
   
4. Date Paid