Minerva is an AI-powered chat bot that helps you quickly get answers from the Knowledge Base.

• Instead of manually searching through articles, you can enter a question and receive a summarized response generated from existing documentation. 
• Each response includes links to the Knowledge Base articles used as sources so you can review the full details.

Minerva is designed to help you locate information faster and reduce time spent searching.

• Minerva can:

• Analyze Knowledge Base content in seconds
• Provide summarized answers based on existing documentation
• Link to the articles used to generate each response

• Minerva cannot:

• Access live system data
• Review account-specific details
• Provide reporting metrics (such as denial rates)
• Replace official documentation or support guidance

Minerva Best Practices

Minerva works best when your questions are clear, detailed, and relevant to the System. Use the tips below to improve the accuracy and relevance of Minerva's answers.

1. Ask Clear and Specific Questions

• Be clear about what you are trying to accomplish.
• All questions should be related to the System and have a clear focus. 

2. Separate Unrelated Questions

• If you have multiple questions, submit them separately.
• This helps Minerva return more accurate, article-specific guidance instead of a broad summary.

3. Use System Terminology

• Minerva can search the Knowledge Base quicker and provide more accurate results when you use the same terminology that appears in the System and the documentation.

4. Review the Linked Articles

• Each response includes source articles. Always review the linked documentation for:

• Step-by-step instructions
• Screenshots
• Notes and limitations

• AI-generated summaries may not include every relevant detail from the article.

5. Use Minerva as a Starting Point

• Minerva is a tool to help you locate information quickly, but does not replace formal guidance and cannot provide billing advice.

6. Protect Sensitive Information

• Do not include Protected Health Information (PHI) in your questions.

Ask Minerva

Minerva can be accessed from the Minerva icon in the System.

1. Select the Minerva Logo.

2. Enter a question in the Message Minerva box.
3. Select the Send icon (or hit the Enter key) to Ask Minerva.

4. Minerva will search through the Knowledge Base articles and give an answer (with sources) in a few seconds.

• Minerva will also name the interaction based on the question to make the chat easier to find in Chat History.

5. Select the citation or article URL to access the documentation and get more information.
6. Enter a clarifying question in the chat window if necessary.

Provide Feedback or Copy a Response

• To copy a response, select the Copy icon.
• To provide feedback on a response, select the Thumbs Up or Thumbs Down icon.

Chat Controls

There are Chat Controls in the top-right of the Minerva pop-up, including:

• New Chat
• Chat History
• View Options
• Close Chat

New Chat

Start a New Chat at any time by selecting the Plus icon.

• A new chat should be started whenever switching topics to improve response accuracy.

Chat History

Previous interactions can be viewed using Chat History.

• Minerva gives a name to the Chat based on the interactions to make previous chats easier to find.

View Options

Use the View Options to change Minerva's size and positioning.

• Fullscreen: Opens Minerva to Fullscreen for larger interactions.
• Side Panel: Pins Minerva to the side of the screen for persistent access while navigating the System.

Close Chat

To minimize Minerva, select the Close icon.

• Your chat will still be available the next time you open Minerva.

Reposition Minerva

Minerva can be repositioned anywhere on the screen.

• Drag-and-drop the Minerva icon (when the chat is closed), or the Minerva chat window anywhere on the screen.

• Minerva will remain in the selected location unless she is manually moved again.