Full Refund before Depositing Funds
Sometimes a patient requires a full refund before their payment has been deposited. For example, the patient pays at check-in but discovers they owe nothing (such as services not rendered).
Assuming the money has not been deposited, you can disburse the Receipt using a void code. This is not used for Credit Card Payments.
Disburse the Receipt using a Void Code
Select the Receipt number using the Receipt link on the Patient/Encounter Dashboard or in the Reference Batch.
Select Modify on the Receipt Dashboard.
Disbursed: Enter VO.
Add a Note.
Select Save [F2].
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