Full Refund before Depositing Funds 

Sometimes, a Patient requires a full refund before their Payment has been deposited. For example, the patient pays at check-in but discovers they owe nothing (such as services not rendered).

Assuming the money has not been deposited, you can disburse the Receipt using a void code. This is not used for Credit Card Payments.

Disburse the Receipt using a Void Code  

1. Select the Receipt number using the Receipt link on the Patient/Encounter Dashboard, in Receipt History, or in the Reference Batch.

2. Select Modify on the Receipt Dashboard.

3. Disbursed: Enter VO.

4. Add a Note.

5. Select Save [F2].