Exact Plus is a premium add-on feature.

Exact Plus Address Correction Tool

When the Statements Department processes a Statements file, bad Addresses (by USPS standards) are sent to Exact Plus. You will receive an email when an Address Correction job is available.

The Exact Plus jobs are located in the Etactics customer area, https://customers.etacticsinc.com/eMenu/ (External Link). Log in and navigate to Output Solutions > Exact.
A training video is also available. Copy and paste this URL to access training information: https://etactics.com/exact-training (External Link).

If a Statement is flagged for a bad address, it will be withheld from mailing for 10 days to allow time to correct the address. If the address is updated within that 10-day window, the Statement can be processed with the corrected information. If no correction is made after 10 days, the Statement will be mailed to the original address.

When you receive your first Exact Plus notification email, reach out to Etactics for an orientation. 

Customer Support
ossupport@etactics.com        
Phone: (330) 342-0568 Option 2
Fax: (877) 857-2891

If the Guarantor information from Exact Plus cannot be matched when attempting to auto-update an address, you will need to research to determine which address should be updated (see the figure below).

All Corrections can be found on the Statements Dashboard under Address Corrections. Select the View All link to open.

Exact Plus Address Correction is filtered by All, Change Type and All - Status.

1. Exact Logins expire in a year.
   
2. If the User does not log in for 90 days, the account is locked.
   
1. To unlock the account, call 330-342-0568 Opt. 2 or send email to ossupport@etactics.com.
   
3. You can have up to 5 account logins for Exact.
   
4. The System will also update all Patients' Addresses linked to a Guarantor that has the same address.
5. Change Log > Patient: Any address changes, as a result of Exact Plus, will be found under the Change Log > Address Corrections.