ERA Generated an Incorrect Receipt Amount
If an ERA generated an Incorrect Receipt Amount because it was not in a standard format, change the Receipt amount manually.
For example: the ERA actually paid $51.03 but a Receipt was generated for $175.21.
Make an ERA Receipt Correction
- Select the Receipt.
- Select the Modify link.
- Enter the correct Received Amount.
- Select Save [F2].
When finished make sure the ERA Remit Status is marked as Posted.
Related Articles
Delete an ERA Receipt and Repost
If an ERA Receipt did not post correctly, the Receipt can be deleted and reposted using the ERA Apply button or post manually using Post Expert on the ERA. Attach to the original Reference Batch. Delete an ERA Receipt On the ERA List screen, select ...ERA FAQs
ERA FAQs Archived ERAs How do I Archive ERAs? Update an ERA's File Status Where do I find Archived ERAs? Status Credit Cards When will the ERA be generated if the Patient pays with a Virtual Credit Card? The ERA 835 File will not be generated until ...Post/Apply an ERA
Reference Batch Received Date By default, the Received Date is populated by the Paid Date on the ERA File. If you want the Received Date to be a different Date, there is a System Setting to allow the entry of a Received Date on the Reference Batch ...Attach an Existing Receipt to an ERA
This is used when an Insurance Payment has already been posted manually, and then an ERA is received for that same Payment. The ERA can be attached to the existing receipt for the manually-posted Payment. Find the Receipt Number where this check was ...Delete or Modify a Receipt
Delete a Receipt Entered in Error Select the Receipt to be deleted. From the Receipt Dashboard, select the Delete button. Enter a Reason for deleting. Select the checkbox to confirm that this action cannot be undone. Select Submit. The Delete Button ...