The Eligibility Payer ID can be entered on the Insurance Management Add/Modify Insurance screen.
This will override the entry in the Insurance Library.
If the Verify button is gray, there is a reason that Eligibility could not be checked.
Hover over the Verify button to see the reason.
Example: "This payer may not participate in electronic eligibility or the Eligibility Payer ID is missing or incorrect on the Insurance Library record.
Contact Support to reinstate the Service.