Eligibility FAQs
Why is my Eligibility Verify link grayed out?
If the Verify button is gray, there is a reason that Eligibility could not be checked.
Hover over the Verify button to see the reason.
Example: "This payer may not participate in electronic eligibility or the Eligibility Payer ID is missing or incorrect on the Insurance Library record.
How can I check Eligibility on a specific Patient when the Eligibility Payer ID is different than the one in the System?
Scenario: The Claims Payer ID is different than the Eligibility Payer ID, and the Eligibility Payer ID field is blank or incorrect in the Insurance Library.
- The Eligibility Payer ID can be entered on the Insurance Management Add/Modify Insurance screen.
- This will override the entry in the Insurance Library.