Change Healthcare Incident Update 07/18/2024

Change Healthcare Incident Update 07/18/2024

Etactics is happy to announce a wrapping up of connections related to the Change Healthcare incident! 

 

Where possible, payer services have been restored or routed to new vendors.  Etactics has retired payer services (claims/claims status/real time eligibility) that have no connection through Change Healthcare or any other vendor.   If an attempt is made to send a transaction to a retired payer, an error message indicating that the service is no longer available for that payer will be displayed.


Dental Claims

Etactics is working with Change Healthcare and an additional vendor to route dental transactions. Whichever company can complete our implementation more quickly will receive the dental transactions. 


ERAs 

If you are not receiving any ERAs for a payer that was affected by the Change Healthcare outage, please complete a new enrollment form for the affected payer.  Click the link for a tour of the Enrollment Dashboard.

 

Going Forward 

Please refer to the Etactics Change Healthcare Status page for the final status of all payer transaction types.

 

For convenience, all retired claims payers are listed below. Thankfully none of the payers listed are large volume payers, but any claims you do need to process will need to be dropped to paper.


Payer ID

Payer Name

27519

AMERIGROUP FLORIDA

64068

Creative Health Network / MHP SYSTEMS

70408

UNION SECURITY INSURANCE COMPANY

76079

MIDWEST HEALTH PARTNERS

88019

TEACHERS HEALTH TRUST

96475

HEALTHLINK HMO

LMG11

LAKESIDE HEALTH SERVICES

TH122

NEW YORK LIFE

13193

Loyal American Life Ins Co- Medicare Supplement

77001

AmeriHealth Caritas NorthEast 

48026

NorthShore Physician Associates

76870

LifePath Hospice Inc

84806

Virginia Coordinated Care-VCC

46221

Health Choice Insurance Co

65021

Orange County Health Care Agency

39640

Great Lakes PACE

PMGSC

Phys Med Grp of Santa Cruz Co

EC999

Exclusive Care - County of Riverside

43123

Imagine Health

43619

Teamsters Medicare Trust for Retired Employees

88092

Benefit Management LLC/VBA

94312A

Center for Elders Independence

26097

ML Healthcare

37237A

UMR (CommonWealth Administrative Group)

95266A

UMR Westerville (formerly Harrington Health)

SODRC

Skygen Medical: Ohio Department of Rehab/Corrections

J2078

Atlantic PPO to Travelers

41201

PCHS / Amwins Connect Admin

04273

Halifax Charity Claims

LU554

UNITED FIRE GROUP (AKA MERCER INSURANCE)

84423

BRANDMAN HEALTH PLAN

88008

UFCW Local 880 Medicare

37226

London Health Administrators

11801

Arcadia Healthcare Solutions - IPG



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