Claims can only be submitted for a Provider that has the status of Active.
- The Provider status can be viewed on the Billing/Rendering Provider screen (Libraries > Billing/Rendering Providers).
- All billing functions will become available on the selected Active date.
- To view the Inactive Providers, select the checkbox for Include Inactive Providers.
- If you cannot see the Filters, select the Show link.

Adding a Provider Before Go-Live
If the Practice is in Training:
- If your Practice is not yet live on the System, enter T (for Today) in the Active Date field and Tab.
- If your System is licensed by Provider, the license will not be considered Active (and will not be invoiced) until your Practice Database is in Production.
- By entering Today's Date instead of the anticipated Go-Live date, it will not be necessary to change the Active Date even if your Go-Live date changes.
Adding a Provider After Go-Live
If the Practice is Live:
- Enter the date you will begin entering Charges for this Provider.
- Charges can only be Saved for Providers that have an Active Status.
Change a Provider's Status

Contact Support when an Inactive Provider needs to be made Active.
- On the Billing/Rendering Provider screen, select the Provider ID.
- On the Provider Dashboard, select the Modify link.