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Holiday Hours:

As we prepare for the Thanksgiving holiday, please note that our office will be closed on Thursday, November 27th and Friday, November 28th, 2025. Etactics will also be closed on November 27th and 28th.

Claims or statements submitted after 1:00 PM EST on Wednesday, November 26th will be processed on Friday, November 28th.

Thank you for your understanding. We hope you enjoy a safe and happy Thanksgiving!


    Direct Scanning Issues Chromium Update v142

    We’ve received several tickets reporting scanning issues after a recent browser update to Chromium v142. This is a result of an update by Chromium that introduces new local network security rules that can block scanners from connecting. This update will affect all Chromium based browsers, including Chrome, Edge, Brave and Opera. 

    Examples of Issues:

    • The scanner is not showing up under source
    • Error: "An error occurred while scanning.  Please try again later."

    Cause:
    Chrome now blocks connections to “localhost” (127.0.0.1) unless users manually allow access. Since Dynamic Web TWAIN relies on local communication, scanning may fail until access is granted.

    Fix:

    1. Open your Dynamic Web TWAIN page in Chrome.
    2. Select the lock/settings icon in the browser address bar.
    3. Turn on Local Network Access.

    This must be done on every computer that uses a scanner. If scanning still doesn’t work after enabling Local Network Access, contact Dynamsoft for support.

    This issue is still developing. For updates, refer to:

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